Complete Membership Record Keeping
Member and Rep Information: Extensive information about various types of companies (members) and associated individuals (reps) can be stored. Various coding options such as member statuses and rep attributes are available for use in specifying differences among companies and individuals. These coding options are completely customizable to fit your chamber’s unique membership structure.
User-defined Fields: User-defined Member Coding Schemes allow you to create your own custom data fields to further categorize members, e.g., minority owned businesses, legislative districts, etc.
Contact Tracking: Contacts made to members and prospects can be tracked, and an automatic reminder alerts you to needed follow-ups.
Referral Tracking: Referrals to members in response to consumer inquiries can be tracked. You can easily email inquirers information about referred members. You can easily send your members information about these referrals, or members can view them online through the Members-only section in your website.
Event Participation: Participation in events by both members and non-members can be tracked. Events can include multiple event “offerings” from which registrants can choose. (Also see “Event Management.”)
Committee/Group Management: Both Rep Groups and Member Groups can be created to track and manage individual and company membership in any type of grouping, e.g., committees, interest groups, etc.
Smart Billing Procedures
Dues Billing and Forecasting: Member records store each member’s annual dues amount, billing frequency, billing anniversary, and next date for dues billing. Members can be automatically billed for dues on a monthly, quarterly, semi-annual, or annual frequency.
Non-dues Billing: Invoices for charges other than dues can be created individually or in batches. Invoice Batches distinguish different types of non-dues invoices so that you can work with only those desired.
Invoices and Statements: Invoices or account open-item statements can easily be emailed or printed as often as desired in batches or individually. Members can view and pay for invoices in their online Member Account on your website.
Billing Diagnostics: A built-in report analyzes your members’ billing information and helps you find critical errors in your accounts.
Billing Analysis: Invoice listings show total amounts billed, paid, and still outstanding for a specified time. Additionally, reports can be generated to identify members with invoices that are past due by 30, 60, 90, 120 or more days.
Automated QuickBooks Interface: Accounts Receivable transactions in
Extensive Custom Reporting and Analysis
User-defined Reports: A report wizard guides you through creating custom reports in which you select only the members, reps, and data that you want. Report criteria can be “memorized” for future retrieval. Reports can be printed or saved in a variety of file formats.
Analysis Reports: Reports can be generated that analyze information such as membership retention and turnover, dues billing activity, and forecast for budget planning, etc.
Executive Summary: An on-demand summary report provides chamber executives critical information to evaluate chamber performance, easily identify potential problems, and develop new directional initiatives.
Efficient and Intuitive Navigation: A logically structured Module Explorer guides you to the various modules in the program.
Configurable Tables: Each table view provides a comprehensive set of available columns. Each user can customize their own table views to display desired information by adding/removing columns.
Timesavers: Libraries store frequently used transaction line items, invoice messages, and event offerings for instant retrieval when creating and printing invoices and setting up new events. Recurring events can be efficiently managed with event templates or instant event copy procedures.
Work Offline: When your internet connectivity is disrupted, you can continue to work offline in
Help System: A complete User’s Guide, Reference Manual, FAQs, and Online Tutorial Videos are instantly available by clicking on the Help menu that appears in any area in
Security: Sophisticated built-in security allows an unlimited number of user access profiles to be stored for ease in assigning user rights.
Multiple Databases: More than one database can be set up and maintained, and you can easily switch between them.
Email: Quickly send emails to your members and reps using one of the many built-in email outputs in
Texting: Instantly communicate with your member representatives and event attendees with our automated texting procedure. Texts can be scheduled in advance to make sure your time-sensitive texts are sent when they count.
Communication Tracking and Automatic Reminders: Keep track of any communication made to members and prospects with Contact records. Setup automatic pop-up reminders to help you stay on top of your sales goals and alert you to needed follow-ups.
Custom Mailing Lists: Create special mailing lists of members and reps, such as ambassadors, committees, interest groups, etc.
A suite of Web pages allows you to integrate the information in your
Business Directory: Your
Calendar of Events: Your
Member Account: Members and reps having access may log into their Member Account of your website in order to view and update their information, view account activity, and pay open invoices online. These updates and payments are automatically added to your CC Assist.NET database. Audit reports can be run at any time in order to view online changes made by your members.
Community Events Calendar: Make your website a community hub using the CC Assist Online Community Events Calendar to which members of the community can submit their own events online. When a Community Event is submitted online you will receive an email notification and must give approval before it displays in your calendar.
Membership Application: Make joining your chamber a snap with our customizable online member application. New members are automatically added to your database to save you time.
Member Promotions: Members can advertise promotions online through your website. You can generate more non-dues revenue by offering a “preferred” status which gives a member’s Promotion higher visibility. Members can submit their promotions online. A Member Promotion may include images, descriptive text, requirements, contact information, and a term of availability. You will be able to provide quantitative feedback to your member’s detailing how often their Promotions are viewed.
Job Search: You can boost employment in your area and help your members fill job openings with the right candidates by advertising job availability through your Online Job Search in your website to which members can submit their own jobs online. Job applicants can search your job listings in sophisticated combinations to make finding the right job easy.
News Updates: You can help keep your members and your community connected by allowing members or non-members to publish news articles in your online news center in your website.
Request Information: Refer your members in response to online inquiries and provide your members with detailed sales leads.
Keep All of Your Advertising Revenue:
Enhanced Listings: Customize you member’s listings to help their business stand out in your online directory. Members can have “enhanced” listings with colored backgrounds, links to the member’s website and e-mail, a map of the member’s location, links to the member’s Facebook, Twitter, YouTube, LinkedIn or other social networking sites, links to online reservation or review pages, the option to include graphics, such as the company logo in the listing, and more.
Category Sponsor Ads: Boost your members’ visibility by selling advertisements for business category listings. Business advertisements for your members can be included at the top of any Business Category listing.
Preferred Promotions and Deals: Offer “preferred” promotions or deals which gives a member’s promotion higher visibility with custom colors and top position in searches.
Event Information: Information about where and when an event is held, event capacity, offerings, attendees, and which registrations have been paid and not paid can be stored. Event reports can include any or all of this information.
Event Categories: Event Categories specify which events are viewable in your online Calendar of Events and provide a means by which people viewing your online calendar can easily search for a specific type of event.
Flexible Event Registration Offerings: Events can have multiple offerings, such as individual seats vs. table registrations, sponsorship options, meal choices, and member discounts, etc. Offerings can be configured to be viewable by both members and non-members, only members with their secure login, or only a custom group of members or reps.
Auxiliary Registration Information: You can configure your event offerings to collect auxiliary information such as allergies or t-shirt sizes at the time of the registration.
Event communication: Built-in mails can easily be sent to your event attendees to remind them of an upcoming event or to thank them for attending an event. Text reminders or notifications can be sent to event attendees via our automated texting procedure. Name tags and other outputs assist in the organization of an event.
Automatic Event Billing: When an event registration includes one or more event offerings for which there is a charge, an invoice and its corresponding payment are automatically created in CC Assist. These transactions are cross referenced, so they appear in the Events, Members, and Accounts Receivable modules. CC Assist also automatically generates event registration confirmation e mails and associated invoices and/or payment receipts via email when an online registration is submitted.
Community Events: Help keep your community active and engaged with a Community Calendar of Events. Members of your community can submit their own events online. When a Community Event is submitted online you will receive an email notification and must give approval before it displays in your calendar.
Online Payment Processing
Members with access to the Members-only section in your Web site can make online payments for invoices in their accounts in
Training: We guide you each step of the way in learning how to use
Data Conversion: We can convert data from many other software programs into
It takes just a quick glance, maybe three seconds, for a potential customer to form a first impression of your chamber based on your website. We can help establish a strong positive first impression for your internet persona with our website design services. Put your chamber on the digital map with a modern, mobile-ready, search-engine optimized website.
- To learn more about our complete Website Design and Hosting services and view examples of websites we have designed, visit our Websites web page.
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CC-AssistMobile, visit our CC-AssistMobile web page.