Chamber Data Systems, Inc.
  Providing membership software to chambers of commerce since 1984

Overview

CC-Assist.NET
  ... is a comprehensive membership and event management program designed specifically for chambers of commerce and other membership-type organizations. CC-Assist.NET includes integrated online services, online payment processing, and a QuickBooks interface. Unlike other "Web-based" software programs, CC-Assist.NET allows you to continue to work offline when internet connectivity is not available. It is a Windows program which runs in Windows XP/Server 2003/Vista. Following are highlights of its standard functionality.

 
Online Services
 

Online Business Directory

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The Online Business Directory automatically links your CC-Assist.NET membership data to your Web site and can be a great source of non-dues revenue. With the Online Business Directory you can easily customize or create enhanced Member listings which may optionally include a colored background, company logo, links to the Member's Web site, e-mail addresses, map of the Member's location, etc. In addition, you can include business advertisements for select Members at the top of any of your business category listings.
 
 

Online Calendar of Events

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The Online Calendar of Events automatically links event information in your database with your Web site. You can customize Event listings in your Web site using different colored backgrounds and images. You can offer multiple levels of registration. Online registrations and online payments for both Members and non-Members automatically integrate into the CC-Assist.NET database in real-time.
 
 

Online Members-only

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Members may log into a Members-only section of your Web site and view and update their basic information. They may also view their account activity and pay open invoices online. Any changes made by your Members through the Members-only section automatically integrate into the CC-Assist.NET database in real-time. An audit log of these changes is available so that you can easily view the changes which your Members have made.
 
 

Online Payments

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CC-Assist.NET provides the ability for you to accept online payments for open invoices in a Member's account which are viewable through the Members-only section of your Web site and for online event registrations made via your Online Calendar of Events. When a payment is processed, CC-Assist.NET automatically sends a payment receipt via e-mail to the person making the payment and records the payment information in your CC-Assist.NET database.
 
 
Membership Management
 

Membership Record Keeping

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  • Member information Member records store important information about a company and its representatives.
  • Member coding Business category, USCC, and NAICS codes may be assigned to Members. In addition there is a facility for creating unlimited user-defined coding schemes that help you further categorize Members (e.g., minority owned, legislative districts, etc.)
  • Membership analysis Reports can be generated that analyze Member data such as dues billing analysis and forecasting, dues income by coding categories, rate at which Members join versus drop, retention, etc.
  • Rep communication A Rep's mailing address, phone, fax, e-mail can be individually designated as that of the primary company, or that of a different location.
  • Rep attributes User-defined "Rep Attributes" help you specify differences among Reps, (e.g., voting Reps, Reps who receive newsletters, Reps who appear in the directory, etc.)
  • Automatically move Rep info from one Member record to another Saves you time when a Rep moves from one company to another.
 
 

Group/Committee Management

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Both Member and Rep Groups can be created to which you can easily add appropriate Members or Reps. Entries are cross-referenced so that the roster in a Group record shows all Members or Reps in that Group, and a Member and Rep record display that Member's or Rep's participation in any type of groupings, (e.g., committees, interest groups, etc.) Various types of output (e.g., rosters, labels, faxes, e-mails, etc.) can be generated for Members or Reps in specified Groups. A facility for creating invoices for all Members or Reps in a Group simplifies billing.
 
 

Contact Management and Tickler Reminders

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Contacts on Members and prospects can be tracked, including contact date, name of contactor, and notes on the contact. Entries are cross-referenced so that the Contact module shows all contacts, a Staff Person record shows all contacts made by a specific contactor, and a Member record shows all contacts made on that Member. You can set contact reminders to alert you and your staff for follow-up contacts.
 
 

Referral Management

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Consumer inquiries can be referred to appropriate Member companies, and associated reports can be generated and sent to referred members. Additionally, referrals made through your Online Business Directory are automatically tracked and can be reported to your Members via e-mail.
 
 
Event Management
 

Event Record Keeping

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  • Event information Event records store important information about where and when an event is held, the event capacity, the different event registration offerings, as well as an event's registrants and attendees.
  • Event coding Event categories help you organize your events. They determine which events are viewable in your Online Calendar of Events on your Web site and provide a means by which people viewing your online calendar can easily search for a specific type of event.
  • Event analysis Event reports identify who attended an event, which registration offering(s) were selected, who has paid or not paid for an event, total revenue generated for an event, etc.
  • Event communication Form letters and/or e-mails can be sent to your event attendees to remind them of an upcoming event or to thank them for attending an event. Name tags and other outputs assist in the organization of an event.
 
 

Multiple Event Registration Offerings

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An event can have multiple event offerings, (e.g. individual seats vs. table registrations, sponsorship options, meal choices for a dinner, members discounts, etc.)
 
 

Group or Individual Event Registrations

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Event participants may register for any number of attendees and pay for and manage them under a single registration. Attendees for an event may be named ahead of time or they may be left unnamed as in the case where the registrant wants to register for a table of attendees but doesn't yet know who the attendees will be. You can configure an event as to whether you require attendee names or not.
 
 

Members-only or Public Event Registrations

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Event registration offerings can be set up to be viewable on your Web site by only Members with their secure login or both Members and non-members.
 
 

Event Capacity Limitations

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A limit on online registrations can be set so that they do not exceed the total event capacity.
 
 

Automatic Event/Accounts Receivable Integration

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When an event registration which includes one or more charged-for event offerings is completed, an invoice is automatically created. When a registrant pays for an event, the corresponding payment is also created and applied to the invoice. Both the invoice and payment information are cross-referenced in the Events, Members, and Accounts Receivable modules. Therefore, not only does the Events module show which registrations have been paid for and how much is still outstanding for the event, but also the invoice and payment can be viewed in both the Member's account; and in the Accounts Receivable modules.
 
 
Accounting
 

Accounts Receivable

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Accounts Receivable is built in, and fully integrated. A General Ledger Accounts module is included which allows you to create and organize the accounts that you reference in your Accounts Receivable transactions. You can produce a full set of Accounts Receivable reports and a limited set of General Ledger Reports.
  • Dues billing and forecasting Member "Billing info" page stores annual dues amounts, billing frequency (e.g., monthly, quarterly, semi-annually, or annually), billing anniversary, next date for dues billing, so that dues invoices can be created automatically for Members with billing dates in specified month.
  • Dues analysis reports compare dues billing amounts for specified periods of time, and forecast upcoming dues billing for budget planning.
  • Non-dues billing Invoices for charges other than dues are easily created. Invoice "batches" separate various types of invoices so that only invoices in specified batch(es) can be listed and/or printed.
  • Sales Tax for taxable items can be charged to taxable members. Amounts are calculated for you and included in the invoice total based on the sales tax rate assigned to the invoice.
  • Sales commissions can be tracked via invoice listings for a salesperson and/or grouped by salesperson.
  • Open invoice listings can be produced that show total invoice amounts billed, total credits (e.g., payments, credit memos) applied, and amounts still outstanding for specified period of time. Aging reports categorize open amounts in 30, 60, 90, 120 and more days late periods.

General Ledger Accounts

 
 

QuickBooks Interface

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All Accounts Recievable transactions can be synchronized into QuickBooks utilizing the CC Assist.NET QuickBooks interface, eliminating the need for monthly adjusting entries or double entry.
 
 
Output
 

User-defined "Memorizable" Reports and Output Items

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Reports and other output, (e.g., membership listing, rosters, retention analysis, online referral history, billing analysis, labels, name badges etc.) can be created, printed, and/or saved as Word, Excel, PDF or HTML type documents. Once a report's selections are defined, the settings can be stored or "memorized" for easy retrieval by any staff member.
 
 

Automated Interface with Other Software Programs

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The following procedures can be performed seamlessly and automatically from within CC-Assist.NET.

  • Word processing mail merge using MS Word XP/2003/2007
  • Bulk or individual e-mail using MS Outlook XP/2003/2007
  • Populate an MS Outlook XP/2003/2007 contact folder
  • Populate an MS Excel XP/2003/2007 worksheet

 
 

Labels, Name Badges, Data Cards

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Labels, name badges, postcards, data cards can be printed using both dot-matrix and laser printers. Carrier route codes can be printed on labels, and for supported printers, POSTNET bar codes can be included on labels.

 
 

Verification Forms (Printed or E-mail)

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Print or e-mail verification forms to your members to confirm contact information in preparation for the printing of your annual membership directory. You may also direct members to view and update their information online using the Members-only facility.
 
 

Export Files for a Membership Directory

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Export files can be created and sent to a publisher for use in generating Member Roster, Rep Roster, and Business Classified sections of your membership directory. For each, you can specify only the data items and Member and Reps that you want. Eliminates time-consuming re-typing and proofing.

 
 
Usability
 

Security

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Very sophisticated security is built in so that user rights to any areas of the program can be restricted as is necessary. An unlimited number of Access Profiles can be stored for ease in assigning user rights.

 
 

Integrated HTML Help System

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A User's Guide and Reference Manual are instantly available from the Help menu that appears in any area in CC-Assist.NET. A Table of Contents, Index, and search capability expedite finding answers to your questions.

Help topics which you want to be readily accessible for future use can be stored in a "Favorites" section for quick access later on.
 
 

Flexibility and Ease of Use

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Overall navigation of CC-Assist.NET is efficient and intuitive. A Module Explorer easily guides you to the area in the program in which you want to work. Other helpful features include…

  • Tabbed pages, toolbars, and "right-click" menus that simplify navigation and function execution.
  • Ability to open and work in more than one module at a time.
  • Libraries that save you time because you can store data (e.g., transaction line items, event offerings, invoice messages, etc.) that you enter on a recurring basis so that it will be available for retrieval when needed.
  • "Sessions" view that identifies which users are currently working in CC-Assist.NET.
  • Facility to set up and maintain more than one database Switching between databases is easy to do.

 
 
Additional Services
 

Custom Programming

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CC-Assist.NET offers extensive flexibility in both functionality and reporting. Even so, there may be times when a user has a specific need that cannot be accomplished in the standard program. In such cases, we can develop custom programs for you for a reasonable fee.

 
 

Training

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We guide you each step of the way in learning how to use CC-Assist.NET. Training sessions are conducted in a series of sequential lessons by one of our training experts through a shared remote session in which our trainers can see everything on your computer screen as they personally guide you over the telephone through learning to use the program. No lesson lasts longer than an hour. The lessons are spaced at least one day apart to allow trainees to complete a reading assignment and practice exercise before continuing to the next lesson.

We teach some of the lessons at the time when you are actually ready to perform the procedure. For example, when it is first time to create renewal dues invoices in CC-Assist.NET, we schedule the lessons related to that procedure. Our experience indicates that learning is enhanced when training is conducted in a “real time” situation.

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